Quickly and easily collaborate

Quickly and easily collaborate


Healthcare is often a regional activity, and quality medical care depends on HIPAA-compliant communications with external stakeholders like long-term care facilities, home healthcare workers, or partner medical facilities.

A nephrology practice for a large integrated delivery network (IDN) had an affiliated regional medical center more than an hour away from which it received patient referrals and transfers. Clinicians at the remote center sought collaboration on transfer decisions and expert advice on cases that could remain on-site.


Diagnotes enables secure, remote telehealth consults and services for large, urban health systems, and rural or suburban facilities. The practice deployed Diagnotes Connect live video chat to consult with clinicians at the partner facility to assess cases, review test results, and speak face-to-face with patients and the local care teams.


Patients benefited by having a specialist “in the room.” In nearly all cases, patients remained at their local hospitals, avoiding costly and disruptive transfers. The affiliated medical center was able to continue providing care to the patients, the IDN was able to bill for the consultations, and the patient was able to stay closer to home and family.

When transfer was warranted, the receiving facility had patient case details and prepared an appropriate care plan prior to the patient’s arrival.

Diagnotes helps team members connect with any clinician, caregiver, or patient anywhere, within one health organization or network or across them through HIPAA-compliant messages, calls, video chats, and file-sharing. Most clinical communication platforms force the use of additional platforms for increased costs of manual processes that leech critical time from patient care.

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